Hays Business Solutions, a subsidiary of Hays Plc, aligned to the UK & Ireland was established in 2009 primarily to provide back end services to various specialisms in Hays UK, with a view that will allow, its front end consultants to stay in the market ahead of competition and be able to give the required mindshare to its key customers in providing quality resources and best of breed of human capital.
HBS offers a slew of business process activities that involve transfer and ongoing management of Hays’ operations which include a range of business processes, RPO, IT services, and KPO across a wide spectrum of verticals.
With a view to offer higher offshore leverage and more diversified delivery capabilities, long term investments have been made on horizontal and vertical technology platforms that coupled with skilled manpower is able to draw efficiencies around the secular aspects of business processes.
The principle attributes of growth rate of the Indian BPO industry are viz: